Openbravo Issue Tracking System - Retail Modules
View Issue Details
IDProjectCategoryView StatusDate SubmittedLast Update
0034575Retail ModulesWeb POSpublic2016-11-18 10:282016-12-13 18:01
Reporternataliag 
Assigned Tonataliag 
PrioritynormalSeveritymajorReproducibilityalways
StatusclosedResolutionduplicate 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned Tomarvintm
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0034575: Verified Returns in POS is not working correctly when the ticket has lots of lines or a product from different bins.
DescriptionIn a client test environment if lots of lines are added to a ticket and one of the products are sold from 2 different bins, when you try to do a verified return for an entire ticket it ends with the Total Button as 0.00 and is greyed out.
Steps To Reproduce1- Go to web POS
2- Create a large ticket with for example 20 lines.
3- Add one of the products so they are sold from different bins.
4- Pay the receipt and complete the sale.
5- Select Verified Returns option and search for the receipt created in step 4.
6- In the pop up, click on the top left corner tick so all the product are selected.
7- Press Apply button.
8- The total button appears as 0.00 and in grey color.
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
duplicate of defect 0030816 closed mario_castello It is possible to return the same ticket more than once 
Attached Files
Issue History
Date ModifiedUsernameFieldChange
2016-11-18 10:28nataliagNew Issue
2016-11-18 10:28nataliagAssigned To => Retail
2016-11-18 10:28nataliagResolution time => 1481238000
2016-11-18 10:28nataliagTriggers an Emergency Pack => No
2016-12-06 12:53marvintmNote Added: 0092139
2016-12-06 12:53marvintmAssigned ToRetail => nataliag
2016-12-06 12:53marvintmStatusnew => feedback
2016-12-13 18:01marvintmReview Assigned To => marvintm
2016-12-13 18:01marvintmRelationship addedduplicate of 0030816
2016-12-13 18:01marvintmNote Added: 0092325
2016-12-13 18:01marvintmStatusfeedback => closed
2016-12-13 18:01marvintmResolutionopen => duplicate

Notes
(0092139)
marvintm   
2016-12-06 12:53   
Sorry, but so far we have been unable to reproduce the problem. We have tried with tickets with more than 30 lines, and with some products being taken from different bins, but the verified return is created correctly in the Web POS, and can be synchronized correctly to the backend.

If you cannot reproduce it in livebuilds, then maybe we can discuss together how to reproduce it in the customer environment.
(0092325)
marvintm   
2016-12-13 18:01   
The problem raised by this issue was fixed indirectly by the issue 30816.