Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0034397Retail ModulesWeb POSpublic2016-11-04 13:062017-03-14 12:11
Reporterlorenzofidalgo 
Assigned ToRetail 
PriorityhighSeveritymajorReproducibilityalways
StatusacknowledgedResolutionopen 
PlatformOS5OS Version
Product Versionmain 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0034397: [RR16Q4] Pay Open Tickets has a bad performance in certain environments. It induces a situation where a ticket can be completed
DescriptionSelect some layaways to be paid with Pay Open Tickets feature has a poor performance. Besides, it is shown "0.00€ remaining to pay - Use Credit" and after some seconds, that receipt can be completed.
I have been able to reproduce this feature in a RR16Q4 server with a Store Server environment and HighVol with only 10 Layaways, a possible situation in a real client. It is also reproducible with less than 10 Layaways.
It is related with Remote Master Data Handling.
Watch video with the behaviour: https://drive.google.com/file/d/0Bz1bUfkEffVIUTdkdTNRY1dxbTQ/view [^]
Steps To Reproduce0-Login POS as vallblanca in a HighVol environment.
1-Create 10 different layaways that will be selected later with Pay Open Tickets feature.
2-In dropdown menu, go to Pay Open Tickets option.
3-Once the Open Tickets popup is open, click search button and select the 10 layaways that have been just created and click Done button.
4-Realise the screen will be blocked for a few seconds, but, after that, a receipt to be paid will appear: "0.00€ remaining to pay - Use Credit" and the screen will not be blocked anymore. Wait and check POS is takign too long to process that quantity of receipts/lines.
Proposed Solution
Additional Information
TagsPerformance
Relationships
related to defect 0034292 closed jorge-garcia [BUT Issues: 1861] Pay Open Tickets is slow and UI stalls 
related to defect 0034400 closed mario_castello [RR16Q4] After select some tickets in Pay Open Tickets, the screen is blocked but it is activated again before the process ends 
Attached Filespng PayingNonCreatedReceipt.png (178,429) 2016-11-04 13:06
https://issues.openbravo.com/file_download.php?file_id=10015&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2016-11-04 13:06lorenzofidalgoNew Issue
2016-11-04 13:06lorenzofidalgoAssigned To => Retail
2016-11-04 13:06lorenzofidalgoFile Added: PayingNonCreatedReceipt.png
2016-11-04 13:06lorenzofidalgoRegression level => Packaging and release
2016-11-04 13:06lorenzofidalgoTriggers an Emergency Pack => No
2016-11-04 13:07lorenzofidalgoTag Attached: Performance
2016-11-04 13:13lorenzofidalgoDescription Updatedbug_revision_view_page.php?rev_id=13552#r13552
2016-11-04 14:44lorenzofidalgoRegression levelPackaging and release =>
2016-11-04 14:44lorenzofidalgoPriorityimmediate => high
2016-11-04 14:44lorenzofidalgoDescription Updatedbug_revision_view_page.php?rev_id=13553#r13553
2016-11-04 14:54lorenzofidalgoRelationship addedrelated to 0034400
2016-11-04 14:56lorenzofidalgoSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=13555#r13555
2016-11-04 14:56lorenzofidalgoTypedefect => design defect
2016-11-11 13:35SandrahuguetRelationship addedrelated to 0034292
2016-12-08 17:43mario_castelloAssigned ToRetail => mario_castello
2016-12-08 17:43mario_castelloStatusnew => acknowledged
2016-12-08 17:43mario_castelloStatusacknowledged => scheduled
2016-12-16 23:21mario_castelloStatusscheduled => acknowledged
2016-12-16 23:22mario_castelloAssigned Tomario_castello => Retail
2017-03-14 12:11inaki_garciaNote Added: 0094996

Notes
(0094996)
inaki_garcia   
2017-03-14 12:11   
This issue is still reproducible in RR17Q1