Openbravo Issue Tracking System - Retail Modules
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0032679Retail ModulesGift cards and gift voucherspublic2016-04-15 14:072016-06-03 09:24
lorenzofidalgo 
jorge-garcia 
normalmajoralways
closedno change required 
5
main 
 
No
0032679: [RR16Q2] CashUp is unbalanced using Gift Cards as Payment Method
If it is used a Gift card to pay some receipt, after that, when the cashup is being completed, some amounts are unbalanced.
0-With some Gift Card previously created, login POS as vallblanca.
1-Add to the receipt 1x "Adhesive body warmers".
2-Complete that receipt using the Gift Card as Payment Method.
3-In dropdown menu, click Cash Up.
4-Click "Next" and keep "nothing" until "Post, print and close" step is shown.
5-In "Post, print and close" step, check "Net Sales" and "Entregas IVA 21%" are unbalanced.
No tags attached.
related to defect 0031887 closed Retail [RR16Q1] Unbalanced Line Net Amount returing a receipt using Gift Card as Payment Method 
depends on backport 0032885RR16Q2 closed Retail [RR16Q2] CashUp is unbalanced using Gift Cards as Payment Method 
related to defect 0032988 new Retail Tapping New button in multiorder window gives JS error 
png GiftCardCashUpUnbalanced.png (191,942) 2016-04-15 14:07
https://issues.openbravo.com/file_download.php?file_id=9266&type=bug
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Issue History
2016-04-15 14:07lorenzofidalgoNew Issue
2016-04-15 14:07lorenzofidalgoAssigned To => Retail
2016-04-15 14:07lorenzofidalgoFile Added: GiftCardCashUpUnbalanced.png
2016-04-15 14:07lorenzofidalgoTriggers an Emergency Pack => No
2016-04-20 17:26OrekariaRelationship addedrelated to 0031887
2016-04-20 17:29mario_castelloStatusnew => acknowledged
2016-04-21 08:55lorenzofidalgoSummary[RR16Q2] CashUp unbalanced using Gift Cards as Payment Method => [RR16Q2] CashUp is unbalanced using Gift Cards as Payment Method
2016-05-06 10:34OrekariaStatusacknowledged => scheduled
2016-05-06 10:34OrekariaStatusscheduled => acknowledged
2016-05-10 10:57jorge-garciaStatusacknowledged => scheduled
2016-05-10 10:57jorge-garciaAssigned ToRetail => jorge-garcia
2016-05-18 13:43migueldejuanaRelationship addedrelated to 0032988
2016-06-03 09:24marvintmNote Added: 0086976
2016-06-03 09:24marvintmStatusscheduled => closed
2016-06-03 09:24marvintmResolutionopen => no change required

Notes
(0086976)
marvintm   
2016-06-03 09:24   
Finally after discussing inside the team, we have concluded that this behavior is correct, as the gift card is defined with tax exempt, so it is normal that the quantities are unbalanced.