Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0032624Retail ModulesWeb POS Hardware Managerpublic2016-04-08 10:012022-01-11 12:48
Reporterpaul_guiot 
Assigned ToTriage Platform Conn 
PriorityhighSeverityminorReproducibilityalways
StatusclosedResolutionno change required 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customerOBPS
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0032624: [SERQA 690] Promotion description cropped in the ticket
DescriptionTicket layout problem: When we apply a discount on a receipt, if the description is too long, the text is cropped.
Steps To ReproduceGo to the backend
Go to “discounts and Promotions”, Select an existing promotion Price adjustement (eg: Camping Pack)
Change the value of the field to get the following Printed Name and put: With this long text, we want to test the length available
Save

Make sure your Hardware manager is open. Go to the webpos, Create a ticket with the promotion without invoice:
- Search:
- Add to to the receipt the article “Minilintern solar dynamo”
- Click on the amount, Unflag invoice if it´s necessary
- Pay it

Look at the ticket created in the Hardware manager: The description is cropped.
Proposed SolutionPut a limitation in the description (Backend) or adapt the ticket (dynamic text)
Additional Information
TagsNo tags attached.
Relationships
Attached Filespng 690_print_lenght (1).png (44,267) 2016-04-08 10:01
https://issues.openbravo.com/file_download.php?file_id=9249&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2016-04-08 10:01paul_guiotNew Issue
2016-04-08 10:01paul_guiotAssigned To => Retail
2016-04-08 10:01paul_guiotFile Added: 690_print_lenght (1).png
2016-04-08 10:01paul_guiotOBNetwork customer => Yes
2016-04-08 10:01paul_guiotResolution time => 1461103200
2016-04-08 10:01paul_guiotTriggers an Emergency Pack => No
2016-04-11 16:47OrekariaSeveritymajor => minor
2016-04-25 09:52marvintmResolution time1461103200 =>
2016-06-09 11:46shivum039Assigned ToRetail => shivum039
2016-06-09 11:46shivum039Statusnew => scheduled
2016-06-09 17:08dbazNote Added: 0087139
2016-12-01 15:41jorge-garciaAssigned Toshivum039 => Retail
2022-01-11 12:31alostaleAssigned ToRetail => Triage Platform Conn
2022-01-11 12:48adrianromeroNote Added: 0134211
2022-01-11 12:48adrianromeroStatusscheduled => closed
2022-01-11 12:48adrianromeroResolutionopen => no change required

Notes
(0087139)
dbaz   
2016-06-09 17:08   
The printed ticket structure is something very particular of each commerce. The one currently implemented in the WebPOS (cropped lines) is probably the most common worldwide solution (I would crop the line even more to avoid it be under any price).
It would be nice that this point and, probably, other ones (for example, show or not "unit price" column) would be parameterizable, but this would be a project itself.
Probably the easiest solution if a particular customer is asking this is to prepare a custom ticket template.
(0134211)
adrianromero   
2022-01-11 12:48   
The logic to print discount descriptions to use 1, 2 or several lines depending on the size must be created in the template.