Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0031044Retail ModulesWeb POSpublic2015-10-05 13:562016-02-12 15:09
Reporterumartirena 
Assigned Toadrianromero 
PriorityurgentSeveritymajorReproducibilityalways
StatusclosedResolutionfixed 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned Toguilleaer
OBNetwork customerOBPS
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0031044: Print of a Paid Receipt using "Print this Receipt" menu option, fails.
DescriptionPrint of a Paid Receipt using "Print this Receipt" menu option, fails.
Steps To Reproduce1. Configure a Printer to be able to print tickets.
2. Create a ticket with a line.
3. Pay it and click on Done.
4. Go to Receipts menu option and search for that ticket.
5. Go to menu and click on "Print this Receipt".
6. Check that the ticket is not printed and a popup appears with the following error message: Printer and display are not available.
There was an error when printing the ticket. Do you want to try to print again?
If the receipt is invoiced the ticket is properly printed, so the problem happens with printclosedreceipt.xml template.
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
depends on feature request 0030888 closed umartirena It could be nice to have a different template for closed invoices 
depends on backport 0032181RR15Q4.3 closed adrianromero Print of a Paid Receipt using "Print this Receipt" menu option, fails. 
Attached Filesdiff Issue31044.diff (2,503) 2015-10-20 17:46
https://issues.openbravo.com/file_download.php?file_id=8592&type=bug
Issue History
Date ModifiedUsernameFieldChange
2015-10-05 13:56umartirenaNew Issue
2015-10-05 13:56umartirenaAssigned To => Retail
2015-10-05 13:56umartirenaOBNetwork customer => Yes
2015-10-05 13:56umartirenaResolution time => 1444600800
2015-10-05 13:56umartirenaTriggers an Emergency Pack => No
2015-10-06 14:24OrekariaStatusnew => acknowledged
2015-10-19 18:10mario_castelloAssigned ToRetail => mario_castello
2015-10-19 20:29mario_castelloStatusacknowledged => scheduled
2015-10-20 16:59adrianromeroAssigned Tomario_castello => adrianromero
2015-10-20 17:29adrianromeroRelationship addeddepends on 0030888
2015-10-20 17:46adrianromeroNote Added: 0081145
2015-10-20 17:46adrianromeroFile Added: Issue31044.diff
2015-11-03 16:53hgbotCheckin
2015-11-03 16:53hgbotNote Added: 0081452
2015-11-03 16:53hgbotStatusscheduled => resolved
2015-11-03 16:53hgbotResolutionopen => fixed
2015-11-03 16:53hgbotFixed in SCM revision => http://code.openbravo.com/erp/pmods/org.openbravo.retail.posterminal/rev/26f68ec6d1e9dc6d53bfb857ab73832562c29bf2 [^]
2015-11-03 16:55adrianromeroReview Assigned To => marvintm
2015-11-13 13:29guilleaerReview Assigned Tomarvintm => guilleaer
2015-11-13 13:29guilleaerStatusresolved => closed
2015-11-13 13:29guilleaerFixed in Version => RR16Q1
2016-02-10 09:59OrekariaStatusclosed => new
2016-02-10 09:59OrekariaResolutionfixed => open
2016-02-10 09:59OrekariaFixed in VersionRR16Q1 =>
2016-02-10 10:02OrekariaStatusnew => scheduled
2016-02-10 10:02OrekariaStatusscheduled => resolved
2016-02-10 10:02OrekariaResolutionopen => fixed
2016-02-10 10:02OrekariaStatusresolved => closed
2016-02-12 15:09hgbotCheckin
2016-02-12 15:09hgbotNote Added: 0084161

Notes
(0081145)
adrianromero   
2015-10-20 17:46   
The attached diff fixes this issue.

Take into account that the attached diff assumes it is applied also the fix for the issue 30888
(0081452)
hgbot   
2015-11-03 16:53   
Repository: erp/pmods/org.openbravo.retail.posterminal
Changeset: 26f68ec6d1e9dc6d53bfb857ab73832562c29bf2
Author: Adrián Romero <adrianromero <at> openbravo.com>
Date: Tue Nov 03 10:26:11 2015 +0100
URL: http://code.openbravo.com/erp/pmods/org.openbravo.retail.posterminal/rev/26f68ec6d1e9dc6d53bfb857ab73832562c29bf2 [^]

Fixes issue 0031044: Print of a Paid Receipt using *Print this Receipt* menu option, fails.
* It has been replaced how to calculate the hour of the receipt

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M web/org.openbravo.retail.posterminal/res/printclosedreceipt.xml
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(0084161)
hgbot   
2016-02-12 15:09   
Repository: retail/backports/3.0RR15Q4.3/org.openbravo.retail.posterminal
Changeset: f884b5f64ce0beebc4b6fc3b71d7ebae905b83b4
Author: Mario Castello <mario.castello <at> peoplewalking.com>
Date: Thu Feb 11 11:21:58 2016 -0600
URL: http://code.openbravo.com/retail/backports/3.0RR15Q4.3/org.openbravo.retail.posterminal/rev/f884b5f64ce0beebc4b6fc3b71d7ebae905b83b4 [^]

Fixes issue 32181 backport of issue 0031044: Print of a Paid Receipt using *Print this Receipt* menu option, fails.

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M web/org.openbravo.retail.posterminal/res/printclosedreceipt.xml
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