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Summary 0043467: Store closed but till opened in case login is done when being offline
Revision 2020-03-25 12:14 by guilleaer
Description In case your store is closed and you do a login offline, the till will be opened but the store will remain closed

Update: 24-03-2020
After some verifications, this behavior is correct and it is the expected behavior. Web POS allows to login offline using sessions and in that circumstance terminal cannot verify is store is opened of not, so the till is opened offline. Once this terminal recover the connection, the till creation is synchronized and it can happend having the store closed.

When above situation happen, a closed store can have open tills. This situation does not allow to open stores from backend (Error: there are open tills). The error is correct but ERP is not allowing to close tills since the button to do it is not shown when store is closed.

See proposed solution
Revision 2020-03-24 12:20 by guilleaer
Description In case your store is closed and you do a login offline, the till will be opened but the store will remain closed

Update: 24-03-2020
After some verifications, this behavior is correct and it is the expected behavior. Web POS allows to login offline using sessions and in that circumstance terminal cannot verify is store is opened of not, so the till is opened online. Once this terminal recover the connection, the till creation is synchronized and it can happend having the store closed.

When above situation happen, a closed store can have open tills. This situation does not allow to open stores from backend (Error: there are open tills). The error is correct but ERP is not allowing to close tills since the button to do it is not shown when store is closed.

See proposed solution
Revision 2020-03-11 14:48 by guilleaer
Description In case your store is closed and you do a login offline, the till will be opened but the store will remain closed


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